|A tribute to Steve appeared in the WSJ here.|
That's what happened to Harry Gordon Selfridge (1857-1947), the founder of London's Selfridges department store. Selfridge had so much success that he decided he needed a simple rule to serve the customers he could no longer meet each day and the employees he could no longer mentor. His rule: The customer is always right.
Did Harry believe that? I think not. But it was the simplest way to communicate his intentions, the surest way that his personal touch would endure across thousands of daily transactions.
Life bends toward complexity. So, like Harry Selfridge, it's often a good idea to seek simple rules.
For example, you could read a diet book every day for the rest of your life--or you could subscribe to Michael Pollen's simple rules for eating: Eat (real) food. Not too much. Mostly plants.
Likewise, Tara Parker-Pope recently distilled twenty years of writing about health to offer these simple rules for living well: Move. Nourish. Refresh. Connect.
Simple, powerful stuff.
Which brings me to my real reason for writing this post.